HCA Mission Hospital in Asheville

HCA Healthcare, which owns and operates Mission Hospital in Asheville, reported this month that it made $1.4 billion in profits for the first three months of 2021, more than double the amount for the same period last year. 

The new figures follow HCA’s report in February that annual profits rose to a record $3.8 billion in 2020, despite the pandemic, based on what the company called “solid cost management.”

In a proxy statement filed last month with the Securities and Exchange Commission, HCA stated its primary objective is “providing the highest quality health care to our patients, while making a positive impact on the communities in which we operate.” But the document shows that the company rewards top executives far more for taking care of shareholders than it does for taking care of patients. 

A year after announcing that its senior leaders would take up to 30 percent pay cuts during the pandemic, HCA reported last month that total compensation for its chief executive, Sam Hazen, rose nearly 12 percent, to $30.4 million in 2020. Total pay for other senior HCA executives also rose significantly during the pandemic.

Despite the pandemic, HCA stock price has doubled in the past 52 weeks

Nancy Lindell, director of public and media relations for HCA Healthcare North Carolina Division and Mission Hospital, declined to break out the performance of HCA’s western North Carolina division or disclose the financial compensation for local hospital executives.

Profits up, ratings down

On Thursday, the Leapfrog Group downgraded Mission Hospital to a “B” rating in its Spring 2021 Hospital Safety Grade assessment, based on performance measures collected immediately prior to the onset of the COVID-19 pandemic. 

The independent, nonprofit Leapfrog Group says its ratings reflect a hospital’s ability to protect patients from preventable errors, accidents, injuries, and infections. Mission received an “A” grade in the Fall 2020 Leapfrog assessment; it is unclear when the Fall 2020 data were collected. 

Leapfrog Group grades of Asheville-area hospitals Spring 2021

A detailed breakdown of the Leapfrog grading system can be found here.

On Wednesday, the Centers for Medicare & Medicaid Services (CMS) also downgraded Mission Hospital’s overall rating, to four stars compared to five last year, and reported that patients gave Mission a three-star rating. 

CMS uses a five-star quality rating system to measure the experiences Medicare beneficiaries have with their health plan and health care system. The latest ratings are based on data collected after HCA took over the Mission system.

CMS says “the overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care.”

“The patient survey rating measures patients’ experiences of their hospital care,” CMS says. “Recently discharged patients were asked about important topics like how well nurses and doctors communicated, how responsive hospital staff were to their needs, and the cleanliness and quietness of the hospital environment.”

Detailed ratings for the CMS grading can be found here.

Proxy statement confirms priorities

According to a formula included in the proxy report filed by HCA, the Nashville-based system calculates executive stock grants and bonuses — which typically exceed base salary — on a formula based 80 percent on financial performance and stockholder gains, and just 20 percent on meeting industry targets for quality of patient care.

The proxy statement also revealed that HCA’s board recommended against a shareholder proposal to increase the 20 percent weighting of quality of care on executive compensation.

The proposal “would not provide meaningful information to stockholders, would not be a good use of the company’s resources, and is unnecessary,” the HCA directors said in the proxy statement. 

National Nurses United, the labor union that represents nurses at Mission Hospital and 18 other HCA Healthcare facilities across the country, called HCA “the poster child of a corporate hospital chain that has prioritized profits above the needs of patients, nurses and health care workers.”

Before HCA acquired it in 2019, Mission Health was a nonprofit corporation required to make quality of patient care the top priority.

HCA raised prices for most medical care by 10 percent soon after taking control of Mission, but it also achieved profit targets in part by reducing staffing, cutting other non-labor costs, and other “efficiencies.”

Mission earns accolades for care

Despite this week’s decline in ratings, Lindell, the HCA-Mission spokeswoman, said Mission continues to receive accolades, including recent recognition as a Top 50 Cardiovascular Hospital for the 15th time, and Magnet recognition for professionalism, teamwork and patient care. 

The Magnet Recognition Program is operated by the American Nurses Credentialing Center, which allows nurses to recognize nursing excellence in other nurses. 

Asked about the significant pay increases for Hazen and other top executives despite pledges that they cut their salaries, Lindell wrote in an email to Asheville Watchdog: “Last spring we announced that many leaders across HCA Healthcare were taking a reduction in salary until the height of the pandemic passed. It was during that period that hospitals across the country had canceled services and closed many areas within hospitals.”

In a letter to HCA employees, Hazen said he would donate 100 percent of his salary in April and May to the HCA Healthcare Hope Fund, which supports colleagues in times of natural disasters, illness, injury, or other hardships, Lindell wrote. 

Other HCA senior executives took a 30 percent pay reduction, and top corporate, division, and hospital executives took 10- to 20 percent reductions, Lindell said. “As part of our efforts to protect our colleagues and their families, HCA Healthcare offered pandemic pay to those staff members who worked in areas of our hospitals that were closed due to the pandemic.”

According to its proxy statement, CEO Hazen’s 2020 base salary was reduced $109,010 as a result of HCA’s pledge to cut salaries during the pandemic. But because of stock grants, bonuses, and retirement benefits based in large part on cutting costs and hitting profit targets, his total compensation soared by more than $3.6 million in 2020.

HCA Healthcare last year received $1.6 billion from provider relief fund distributions and approximately $4.4 billion in Medicare accelerated payment as part of the Coronavirus Aid, Relief, and Economic Security (CARES) Act. It returned all $6 billion to taxpayers.

Physician and nurse departures

The reports of HCA’s record profits come as some Mission employees in the Asheville area complain of what they say is chronic understaffing and lack of adequate resources. As reported by WLOS-TV earlier this year, dozens of physicians have left HCA/Mission since the takeover. While some departing staff cited unhappiness with HCA management, it’s unknown how many of the departures were planned before HCA took over.

Map of HCA North Carolina Division hospitals, including Mission

HCA-Mission has declined to give numbers for staffing before and after the sale, or to give details on staffing ratios, including the number of patients each nurse is required to assist.

Nashville-based HCA, which operates 186 hospitals in the United States and England, acquired Asheville’s Mission Health System in a $1.5 billion deal that closed Feb. 1, 2019. The background and details of the sale are still hidden from public scrutiny by perpetual nondisclosure agreements approved by North Carolina Attorney General Josh Stein and Mission Health’s board of directors. 

With its flagship hospital in Asheville, HCA’s North Carolina division includes seven hospitals and numerous clinics that serve 18 mostly rural counties in western North Carolina. It employs some 12,000 people.

[Editor’s note: This article was modified on May 6 to remove the sentence, “As a public company, HCA is required by law to prioritize making money for shareholders over other goals.” HCA is a Delaware corporation. Delaware General Corporation Law has no statutory statement of the fiduciary duties of boards of directors, but case law confirms that fiduciary duties are the underpinning of the “business judgment rule,” which is a presumption that in making a business decision the directors of a corporation acted on an informed basis, in good faith and in the honest belief that the action taken was in the best interests of the company. Some courts have interpreted this to emphasize shareholder value.]

Asheville Watchdog is a nonprofit news team producing stories that matter to Asheville and Buncombe County. Peter H. Lewis is a former senior writer and editor at The New York Times. He can be reached at plewis@avlwatchog.org

13 replies on “Profits are up at HCA. Ratings are down at Mission.”

  1. My experience at Mission Hospital led me to make a plan to NEVER go back. In case of an emergency; I want to be stabilized and transported to Advent Health in Hendersonville. I may have to pay o-of-p, for the transport, but it will definitely be worth it.

    1. Advent is great. My wife has her surgeries there, and I chose Advent over Mission for an emergency requiring immediate ambulance transport. Go Advent!

  2. The article raises valid criticisms of HCA, but I wish the author would not drag out the myth that corporations are required by law to maximize shareholder profits. There is no such requirement in any statute or regulation. In the 1970’s economic thinkers discussed the idea that corporations ought to focus on it, and I’m the 80’s people like Jack Welch put it into practice in corporate America, but it’s entirely inaccurate to say corporations are required by law to do so.

  3. Dear Peter,

    My wife and I have now transferred our care to Duke in Durham. The patient experience, quality of care, expertise of physicians and nurses, comfort and cleanliness of the facility is simply outstanding. I do believe the outpatient care in most specialties in Asheville is superb. However, inpatient care is not at the level that we are comfortable enough to remain in Asheville for that care.

    Thank you for the work that you and AVL Watchdog are doing. Or, as one of my friends says, “Thank goodness for the “dog”.”

    1. Duke provides great service. I was disgusted with the poor front office work at Asheville Pulmonary, ‘air head’ is perhaps the best description, and the worst lab tech encounter I’ve had in several decades in Asheville. As a result, I went to Duke. My wife and children were stunned at the difference in care.

  4. This illuminates why I refuse to consider any Medicare advantage plan. Traditional Medicare preserves my choice of hospitals. Moreover, this article illustrates why some other advanced nations were wise to disallow for-profit hospitals long ago. The patient ratings for quality of care are the canary in the coal mine for any health care facility. Mission’s are dismal since the sale, because of course that grasping monster HCA maximizes profits first. I still think the sale reeks of issues that deserve the attention of a grand jury. Here’s looking at you, DA Todd Williams.

  5. This is AVL Watchdog reporting at its finest. Capitalism and healthcare are a terrible mix. Hazen’s salary “donation” is as self-serving as the “donations” Trump would claim while he was President – a pandering ruse to hide their self dealing. Please keep going AVL Watchdog; we need your vast talents.

  6. PS> I just sent a fax to DA Todd WIlliams requesting a grand jury investigation of the sale of Mission Hospital to HCA.

  7. Having moved here 2+ years ago from Chicago, with excellent care at Northwestern, I have been pleasantly surprised by excellent health care at Pardee, and well trained physicians with strong credentials.

  8. Now HCA is cheating the traveling nurses. Here’s how. Nurses sign a contract at a specific rate. Two weeks before the nurses are to arrive, they receive notification that their hourly rate has been reduced because the hospital’s census is down. Now the nurses have two choices.
    1. Get out of the contract. The problem here is that the nurses have already arranged their accommodations and have no other job in the offing.
    2. Stick with the contract and get paid less.
    It’s what I’d call a classic bait and switch. Knowing HCA I sure this barely skirts the law.
    Now keep in mind that its the travelling nurses who have kept Mission going over the past year. HCA can’t keep staff, in part because of the terrible staffing ratios that keep getting worse. One RN to 7 patients is not safe. HCA tells the staff it’s not unsafe, it’s uncomfortable. My question is, for whom?
    There is no interest in quality. It’s all about delivering high quarterly returns, and the whole thing is disgusting. Ron Paulus and the board who signed on to this travesty should be held accountable, along with the wrecking crew that is Chad Patrick and his executive team.

  9. I am up to here with HCA. My urologist is so fed up and angry that he is on the verge of leaving Mission and seeking privileges elsewhere. For three weeks now he has been trying to get me in for removal of a large kidney stone that won’t pass and can’t be shocked apart. Because the procedure requires two separate units of Mission the procedure can’t be done unless both can be scheduled at the same time. But HCA considers my discomfort not to be a priority, and so far, no dice despite the doctor’s office’s best efforts. My urologist says the caliber of the OR staff is top-notch; the HCA administration he says, is the worst he has ever had to deal with.

  10. HCA is what you get when corporate executives salaries go up and medical professionals salaries go down. If HCA is in any way still connected with Florida senator Rick Scott, it explains a lot.

  11. Mission Hospital UNC billing website is incomprehensible, if a password or user name is lost the phone help is circular and useless. Billings up to 7 months late, absent a date of service and service performed are common.
    There is no excuse for confusion on the billing of essential health services. AG Josh Stein needs to look under the covers at this near monopoly billing operation.

Comments are closed.